Last updated: November 3, 2026
Every order comes with our 60-day guarantee: if it isn’t right, we’ll replace it, or refund it if you change your mind. You have 60 days from delivery to ask. This policy covers orders placed on ecohomes.shop. Orders placed on Amazon follow Amazon’s return policy.
Damaged, faulty or wrong item
This includes a repair that isn’t holding as it should. Email us within 60 days of delivery and we’ll send a replacement or a full refund, at no cost to you. A photo of the problem helps us sort it quickly. In most cases you won’t need to send anything back.
Changed your mind
That’s fine too. Contact us within 60 days of delivery with your order number. For most items we’ll refund you without asking for the item back. If we do need it returned, we’ll send you instructions, and return postage is paid by you. Items should be unused and in their original packaging.
How to request a refund
- Email support@ecohomes.shop, or use our contact form.
- Include your order number and what went wrong (a photo if the item is damaged or faulty).
- We’ll reply with next steps, usually a replacement or refund.
Refunds
Approved refunds go back to your original payment method (card, Apple Pay, Google Pay or PayPal). Your bank or card provider may take 5–10 business days to show the refund. Original shipping charges are refunded when the item was damaged, faulty or wrong.
Questions
Email support@ecohomes.shop. ECOHomes is operated by Weigo International Pte Ltd.